Privacy Policy
Last Updated: February 6, 2026
At GX AI Platform, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Personal Information
When you register for an account, we collect:
- Username
- Email address
- Password (encrypted)
Usage Information
We automatically collect:
- IP address
- Browser type and version
- Device information
- Usage patterns and feature usage
- Timestamps of activities
2. How We Use Your Information
| Purpose | Description |
|---|---|
| Service Delivery | To provide and maintain our AI tools and services |
| Account Management | To manage your account, credits, and subscriptions |
| Security | To detect and prevent fraud, abuse, and security threats |
| Improvement | To analyze usage patterns and improve our services |
| Communication | To send service updates and support messages |
3. Data Storage and Security
Security Measures: We implement industry-standard security measures including:
- Encryption of sensitive data
- Secure HTTPS connections
- Regular security audits
- Access controls and authentication
4. Content You Create
Regarding content generated using our platform:
- We process your inputs to generate AI content
- Generated content is stored temporarily for delivery
- We do not use your content to train AI models without consent
- You can request deletion of your generated content
5. Facebook Inbox Analyzer - Data Handling
Facebook Data Collection
When you use the Facebook Inbox Analyzer tool, we access the following data from your Facebook Page:
Data We Access
| Data Type | Purpose | Retention |
|---|---|---|
| Page Access Token | To authenticate and access your Page's Messenger inbox | Stored encrypted until you disconnect |
| Page ID & Name | To identify your connected Page | Until you disconnect the Page |
| Conversations | To fetch and analyze customer messages | Cached for 1 hour only |
| Messages | To perform AI analysis (sentiment, intent, FAQ) | Cached for 1 hour, then deleted |
| Participant Names | To identify customers in conversations | Cached for 1 hour only |
How We Use Facebook Data
- AI Analysis Only: Conversations are sent to AI (Google Gemini) for analysis purposes only
- No Training: Your conversations are NOT used to train any AI models
- No Sharing: We do NOT share your Facebook data with any third parties except the AI provider for analysis
- No Advertising: We do NOT use your data for advertising purposes
- User Control: You can disconnect your Page at any time, which immediately revokes our access
Facebook Data Deletion
Automatic Deletion:
- Cached conversations are automatically deleted after 1 hour
- Analysis results are stored in your account until you delete them
- When you disconnect a Page, all associated cached data is immediately deleted
- You can request complete deletion of all Facebook-related data by contacting us
Required Facebook Permissions
We request only the minimum permissions necessary:
pages_messaging- To read Messenger conversationspages_read_engagement- To access conversation metadatapages_manage_metadata- To verify Page ownership
We do NOT request permissions to post on your behalf or access personal Facebook profiles.
6. Data Sharing
We do NOT sell your personal information. We may share data with:
- Service Providers: Third-party APIs necessary for service delivery (AI models, payment processors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale
7. Cookies and Tracking
We use cookies for:
- Session management and authentication
- Security and fraud prevention
- Remembering your preferences
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
9. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is deleted within 30 days
- Some data may be retained for legal compliance
- Anonymized data may be kept for analytics
10. Children's Privacy
Our services are not intended for users under 13 years of age. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.
12. Contact Us
For privacy-related questions or requests, contact us at:
Email: privacy@gx.sdmplatform.com